RT HEALTH WINS PRODUCT REVIEW AWARD FOR CUSTOMER SATISFACTION THREE YEARS RUNNING
MONDAY, 20 JANUARY 2025: RT Health,+ Australia’s oldest health insurer, has been named a 2025 ProductReview.com.au Award Winner in Health Insurance for the third year in a row, with members++ awarding the insurer an impressive 4.8 out of 5 stars.
The award reflects RT Health’s dedication to delivering exceptional customer service, transparency, and value for money. Over the past 12 months, members have rated RT Health highly for:
- Customer Service: 4.8/5
- Transparency: 4.7/5
- Value for Money: 4.4/5
RT Health General Manager Erin Lawless said the award is a reflection of the organisation’s unwavering commitment to its members.
“As a proud, member-owned organisation, our focus is on the health and wellbeing of our members in the rail, transport and energy industries, not shareholders, and we understand the significant value provided by not-for-profit mutuals,” Ms Lawless said.
“Being named a ProductReview.com.au Award Winner for the third consecutive year reflects our focus on providing great value health insurance and reliable support. This recognition is about customer satisfaction and the trust our members place in us to deliver the right care and support when they need it.”
About ProductReview.com.au Awards
ProductReview.com.au is Australia’s leading independent consumer review platform, highlighting products and services that represent the best and most reliable purchasing choices by the Product Review community.
About RT Health
+RT Health is a division of the Hospitals Contribution Fund of Australia Limited (HCF) (CAN 000 026 746), Australia’s largest not-for-profit health insurer. With a history dating back to 1889, RT Health specialises in meeting the unique health insurance needs of hardworking Aussies in the rail, transport, and energy sectors with simple, great value health insurance.
++References to RT Health members mean holders of an RT Health-branded private health insurance policy issued by the HCF Fund.
Media enquiries to:
Joni Thomes 0475 576 738 or jthomes@hcf.com.au
ABOUT HCF
HCF, Australia’s largest not-for-profit health fund protecting Australians since 1932, covers more than 2 million members with health and life insurance, travel, pet, home and car insurance. HCF has been awarded Outstanding Value Health Insurance by Canstar nine years in a row from 2016-2024. On average over the last ten years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average. ** To learn more about HCF go to hcf.com.au/about-us
** 89.2% compared to 85.6% across the industry. Calculated based on the average of the past 10 years, sourced from APRA Statistics: Private Health Insurance Operations Reports 2014-23.